We collect and process personal information in the following ways:

1.1 Information You Provide to Us:

- Personal Details: This includes your name, email address, postal address, date of birth, passport information, and emergency contact details.

- Mobile Number: for booking and marketing purposes.

- Booking Information: Information related to your travel bookings, such as trip preferences, travel destinations, and special requests.

- Payment Information: Details needed for payment processing, such as credit or debit card numbers, billing addresses, and transaction details.

1.2 Information Collected Automatically:

- Cookies and Tracking: We use cookies and similar technologies to collect information about your interaction with our website, such as IP address, browser type, and pages viewed. The website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via email and SMS.

- Device Information: Information about the device you use to access our services, including the operating system, browser type, and network information.

1.3 Information from Third Parties:

- Partners and Affiliates: We may receive personal information about you from our travel partners, affiliates, or third-party booking platforms if you use these services to interact with us.

We use the information we collect for the following purposes:

- To Provide Services: Processing bookings, managing travel arrangements, and responding to your inquiries.

- To Communicate with you about your booking: Sending trip confirmations, updates, customer service responses and newsletters.

- Marketing Communication: When you provide your email address, phone number, or other contact details during your interaction with our online store, you may receive marketing communications from us. These communications may include updates on new products, special offers, promotions, or other content that we believe will be of interest to you, including abandoned cart reminders. By subscribing through our website when downloading brochures or trip notes, subscribing to our mailing list or providing information during the checkout process you are opting in to this communication.

- Payment Processing: Handling payments and refunds.

- Website Experience: Improving your browsing experience, customising content, and optimising site functionality.

- Compliance and Security: Ensuring compliance with legal requirements, protecting against fraud, and safeguarding the security of our systems.

We do not sell your personal information. However, we may share your data with third parties under the following circumstances:

- Service Providers: We share your information with trusted third parties who perform services on our behalf, such as payment processors, travel suppliers, and IT service providers.

- Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the new owners.

- Legal Obligations: We may disclose your personal information if required by law, regulation, or legal process, or to protect the rights and safety of INTRO Travel, our customers, or others.

We implement a variety of security measures to ensure the protection of your personal information. These include encryption, access controls, and regular security audits. However, no method of data transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

We retain your personal information only as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer required, we will securely delete or anonymise it.

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

- Access: You have the right to request access to the personal information we hold about you.

- Correction: You may request that we correct any inaccurate or incomplete information.

- Deletion: You can request the deletion of your personal data, subject to certain legal requirements.

- Objection or Restriction: You may object to or request the restriction of our processing of your personal data under certain circumstances.

- Data Portability: You can request that we provide your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us.

Our website uses cookies to enhance user experience, analyse site traffic, and personalise content. You can manage your cookie preferences through your browser settings.

INTRO Travel operates globally, and as a result, your personal information may be transferred to and processed in countries outside of your place of residence. We ensure that appropriate safeguards are in place to protect your data, as required by applicable data protection laws.

Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If we discover that we have inadvertently collected such data, we will take steps to delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page, and we encourage you to review the policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of those changes.

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us.